Reservations canceled by phone prior to the published cancelation policy take around 8 – 12 business days to post back to your account. However, some refunds can take up to 30 days or the next cycle to post to your credit card statement, depending on your financial institution
For further hotel details such as accepted forms of payment, minimum check in age, luggage storage,… please check the hotel information on your hotel's homepage or contact the hotel directly. You will find the hotel's contact information in your confirmation email
Definitely! If you are having issues with or while your stay at the property and a property representative is unable to resolve your issue directly. Call our customer support team. Please do let us know about any unresolved issues as soon as possible so we can help make things right before the end of your stay.
For further hotel details such as accepted forms of payment, extra bed, late check-out, luggage storage,… please check the hotel information on your hotel's homepage or contact the hotel directly. You will find the hotel`s contacts number on your email confirmation mail.
Please be aware that most hotels may have minimum age restrictions or requirements when reserving a room. For example, some hotels with casinos may require you to be at least 21 years of age to check into a room and you can find more information on your confirmation mail. Bedfinder requires you to be a minimum of 18 years of age to book a reservation. If in doubt, feel free to contact one of our customer service representatives or by contacting the property directly.
We recommend to make your online check in 24h before departure on the website of the airline.
If a web check-in is offered and how to proceed is available on the respective website of the airline.
Should your holiday package include a flight segment with a low-cost airline, the online check-in, may only be managed through our Customer Service. Passport or ID number and expiry date for all passengers will be required for processing the online check-in for you. These details are needed at least 72 hours before departure. Boarding passes will be sent to the email address selected at the time of booking. You may have to pay an airport check-in fee if you miss the deadline.
Should you wish to add additional luggage, priority boarding or seat selection to your booking, please contact our Customer Service at least 72 hours before departure. Depending on the selected carrier, such services may only be managed through our Customer Service.
In case of any voluntary flight(s) alteration or changes and/or processing of any other of your request regarding your booking, an additional handling fee amounting to 20$ will be charged in addition to charges imposed by the selected carrier.
You must produce valid travel documentation matching the details on your Boarding Pass for all flights, both at airport security and at the boarding gate.